If a jar does not suit your skin, tell us.
The 30-Day Ritual Guarantee. If your first AHOTO purchase is not right for you, contact us within 30 days of delivery. We will make it right.
- We will not ask for before and after photographs.
- We will not ask you to keep a sixty day record.
- You will not have to fill out a long claim.
The terms, plainly.
- Which purchase
- Your first AHOTO purchase.
- How many
- One opened product per customer.
- When
- Ask within 30 days of delivery.
- What happens
- A refund or a replacement, depending on what happened.
- Sending it back
- Not needed. Keep the opened jar or throw it away. We never ask you to post an opened jar back to us.
- Damaged or wrong item
- Tell us within 30 days of delivery, with a photo of what arrived. We send a replacement or a refund at our cost, and you keep what came.
- Unopened, changed your mind
- Send it back sealed within 30 days of delivery and we refund the jar. Return shipping is yours to pay.
- A reaction
- Stop using the jar and tell us straight away. What to do if skin reacts
Why it is this simple.
A pharmacist’s name is on this house. We would rather make it right than keep money for something that did not suit you.